Privacy Policy

1. Introduction

Amani Community Services Pty Ltd (ABN 97 698 402 916) respects your privacy and is committed to protecting the personal information you share with us. This policy outlines how we collect, use, disclose, and safeguard your information in compliance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

2. What Information We Collect

We may collect the following kinds of personal information:

Your name, email address, phone number, and postal address;
Information about your disability, health status, or support needs — collected only with your consent and as necessary to deliver services;
NDIS plan details and funding information;
Communication records including emails, enquiry forms, and telephone conversations;
Website usage data collected through cookies and analytics tools.

3. How We Collect Information

We collect personal information directly from you when you:

Submit an enquiry via our website or email;
Contact us by phone or in person;
Engage our services and complete intake or consent forms;
Provide feedback, complaints, or testimonials.

We may also collect information from third parties with your consent, such as from the NDIS, referral agencies, or family members.

4. Use of Your Information

We use personal information for the following purposes:

To provide, coordinate, and improve our community support services;
To communicate with you about your care, our services, and enquiries;
To comply with legal and regulatory obligations including NDIS reporting;
To process feedback, complaints, and incident reports;
To analyse website usage and improve our online experience.

5. Disclosure of Information

We may disclose your personal information to:

Service providers and allied health professionals involved in your care (with your consent);
The NDIS Quality and Safeguards Commission as required by law;
Government agencies when required by law or to prevent harm;
Third-party IT and administration providers who support our operations (under strict confidentiality agreements).

We will never sell your personal information to third parties.

6. Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. This includes secure storage, encryption, access controls, and staff training on privacy obligations.

7. Cookies and Website Analytics

Our website may use cookies and similar tracking technologies to improve functionality and understand usage patterns. You can adjust your browser settings to refuse cookies, though this may affect certain features of the site.

8. Access and Correction

You have the right to request access to the personal information we hold about you and to request corrections if it is inaccurate, out of date, or incomplete. Please contact us using the details below.

9. Complaints

If you believe we have breached your privacy, please contact us immediately. We will investigate and respond within 30 days. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

10. Contact Us

For all privacy-related enquiries, requests, or complaints, please contact:

Email: [email protected]
ABN: 97 698 402 916
VIC 3750, Australia

11. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on this page. We encourage you to review it periodically.